Student Consumer Information

Illinois Central College seeks to resolve all student concerns in a timely and effective manner. The ICC complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

Students, or consumers, who have a complaint they are trying to resolve with a specific community college are encouraged to try to resolve their issue through their institution’s formal grievance procedures. If the issue is not resolved through this process, students may file a formal complaint with the Illinois Community College Board (ICCB). ICCB may then contact the institution on the student’s behalf. If you are an out of state student taking an online class and you have a complaint which has not been resolved through the college’s grievance procedures, you may file a complaint with the state in which you reside; Student Complaint Information by State and Agency. You may also contact the Illinois Community College Board when seeking a resolution.

The Higher Learning Commission (“HLC”) is an independent body responsible for the accreditation of programs offered by ICC. HLC relies on constant contact with the College to ensure quality higher learning. Complaints may be filed with Higher Learning Commission online.

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