Student Complaints and Grievances

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:

  1. Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.

Illinois Central College, as an institution authorized to provide postsecondary education in the State of Illinois, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and/or prospective students.

Student Complaint Process

Before students consider filing a formal grievance, it’s advisable first to follow the established complaint process. This entails students submitting their complaints through designated channels and allowing for an initial investigation or resolution attempt. Following this protocol ensures that student concerns are systematically addressed, potentially leading to resolution without the need for formal escalation. Students needing assistance with determining which process applies to their situation should contact the Dean of Students office at the East Peoria campus by email at [email protected] or call (309) 694-5217.

The Illinois Central College Student Complaint Process can be initiated by using the Student Feedback Form.

Student Grievance Process

The Student Grievance process is available to an ICC student in response to an action by a faculty member, staff member, administrator, or any other person serving ICC acting in their official capacity. Official capacity means that the individual’s activities are deemed by ICC to be a part of that individual’s official duties regardless of location.

A student grievance is a response to an action that is perceived to be harmful to the student and/or without justification or basic fairness.

This process does not cover:

  1. Harassment: If the concern is related to harassment as defined in the student handbook, then the student must utilize the Harassment Reporting process. For complaints of sex discrimination, including sexual harassment, sexual misconduct and sexual violence, the student should make a complaint under the College’s Title IX Procedures Implementing the College’s Prohibition of Sexual Discrimination, Harassment and Misconduct and contact the College’s Title IX Coordinator at (309) 694-8460. The complete description of this complaint procedure and the form can be found here: Title IX/Sexual Misconduct.
  2. Final Grade Appeal: If the concern is related to a final grade for a course as defined in the student handbook, the student must utilize the Grade Appeal process. Illinois Central College grading policies, including the grade appeal process, can be found here: Grade Appeal and Exclusion.
  3. Discrimination: If the concern is related to discrimination based on a protected status as defined in the Student Handbook, the student should be directed to the Chief Human Resources Officer and must utilize the Discrimination Reporting process.
  4. Legal Issues: If the concern is related to a direct threat of violence/harm or other violations of State Law, the student should be directed to Campus Police to make a report immediately.

Defining a Student Grievance

A grievance must be within the definition contained in Section 1, and in order to engage the grievance process, the concern must:

Grievances as defined above must be submitted using the Student Feedback Form.

A student may not file or pursue more than one process involving the same incident, subject or individual. If a student files or pursues one or more processes other than through this Student Grievance Process, the student must work with the Dean of Students on which process may take priority. The roles of the dean/supervisor and of the Vice President are to determine whether resolution is possible, through an informal review of the complaint and response, and discussion with both parties. In cases where a concern is reported during the semester or has a continuing impact on either party, modifications may be suggested through the Informal Review related to facilities, schedule, or other concerns.

Grievance Process Steps

The process of filing a student grievance is conditioned on the student’s making a good faith effort to work toward a resolution to the issue that is mutually acceptable to the student and the individual who is the subject of the grievance. Students must follow the process set forth in this Student Grievance Process. Failure to abide by the process and timelines will result in the termination of the process and the dismissal of the grievance, absent extenuating circumstances or good cause shown. The process is explained in these steps:

Formal Complaints with Accrediting Bodies

Illinois Community College Board

Illinois Central College seeks to resolve all student concerns in a timely and effective manner. To that end, this complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

Students, or consumers, who have a complaint they are trying to resolve with a specific community college are encouraged to try to resolve their issue through their institution’s formal grievance procedures. If the issue is not resolved through this process, students may file a formal complaint with the Illinois Community College Board (ICCB).

It is expected that students will fully utilize any/all of the College’s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns identified under the Program Integrity Rule. In those select cases, the following independent procedures are provided:

Office of the Attorney General

The Office of the Attorney General for the State of Illinois is authorized to investigate and prosecute violations of State consumer laws, including laws relating to deceptive advertising, credit, charitable solicitations, telecommunications, telemarketing and sales. The Office cooperates with other States, the Federal Trade Commission and other federal agencies in addressing national consumer protection issues.

Higher Learning Commission

The Higher Learning Commission (HLC) is an independent body responsible for the accreditation of programs offered by Illinois Central College. HLC relies on constant contact with the College to ensure quality higher learning. Accredited institutions are required to submit progress reports, monitoring reports, contingency reports, and annual reports, as well as to participate in focus visits. Each year, HLC receives a number of complaints from students or other parties. When a complaint raises issues regarding an institution’s ability to meet accreditation criteria, HLC will forward a copy of the complaint to the institution and request a formal response.

Dean of Students

Leitch Career Center » CC202
East Peoria Campus
Mon – Thur: 8 am – 4:30 pm
Fri: 8 am – 2 pm