Medical Office Administrative Assistant

The medical office assistant usually works in a physician’s office, but the training is so varied that job opportunities are available in hospitals, pharmacies, insurance companies, long-term care facilities or other health care organizations. As a medical office assistant, you are often the office’s “face to the public.”

You probably will set up office appointments, greet patients when they arrive, and screen telephone calls. You also may be involved with the “business side” of the office. Some duties you may perform include basic bookkeeping, maintaining or transcribing medical records, completing medical forms, and ordering equipment and supplies.

Local Salaries

Beginning medical office assistants earn approximately $9 to $10 per hour.

Admission to the Program

  • High School graduate with GPA 2.6 or higher, or equivalent (i.e.: GED of 165 or higher), OR 5 hours of required courses from program sequence with a “C” or higher.
  • One year high school pre-algebra with a grade of “C” average or higher OR placement into MATH 094 or higher.
  • Placement into ENGL 125
  • Grade point average (GPA) of 2.0 or above at ICC or last college attended OR 5 hours of required courses from program sequence with a “C” or higher.

Requirements upon Program Acceptance

  • Drug screen, fingerprint criminal background check, physical exam, and immunizations.
  • Documentation of current CPR certification from the American Heart Association (AHA) Healthcare Provider (HLTH 041 at ICC or equivalent) or American Red Cross (ARC) Professional Rescuer and Health Care Provider. CPR certification must remain current throughout the program. (Deadline for providing proof of current CPR certification is December 1st of the programs fall semester).
  • Keyboarding, 40 words per minute (wpm), and an accuracy of 92% is required for medical office professionals. Students are required to go to and take a free 2:00 minute online typing test to evaluate individual keyboarding skill level, minimal 40 wpm, and 92% accuracy. If below 40 wpm or 92% accuracy, students must complete the free typing lessons at to earn the minimal competency required for admission into the program.

Recommended High School Subjects: (1) three years of English (2) one year of pre-algebra (3) one semester of high school word processing or equivalent.


Certificate (Certificate Program)
Total Credit Hours: 18

Program Requirements

Select a course number below to see a course description.

Required Program Courses

Course Name Credit Hours
BIOL 106

* Underlined courses may be completed prior to admission into program.

Medical Office Administrative Assistants are specifically educated to work in ambulatory settings performing administrative duties. The administrative program develops such necessary skills as arranging patient appointments, communicating with the public in person and by telephone, basic bookkeeping, ordering equipment and supplies, and completing medical forms. This program is a 9 month certificate, non-accredited program.

Recommended Course Sequence

Semester Courses
Fall Semester 1MEDO 110; MEDO 112; HLTH 121; BIOL 106 or BIOL 140
Spring Semester 1MEDO 122; COMM 110; HEOCC 112

Program Contact Information

Health Careers Department
Peoria Campus, Cedar 105
(309) 690-7530

Illinois Career Cluster

Health Science

Career Pathway:
Health Informatics

Career Pathway

Pathway programs at ICC have a map that shows the courses/degree requirements that will lead students to their desired education and employment goals.

Career Cluster: Health Sciences
Pathway: Therapeutic Services
ICC Pathway: Medical Assisting

Early College

If you are a high school junior or senior, you can get a head start on your future by taking college-level courses now! Visit our Dual Credit webpage for a listing of area high schools with courses available

| Human Biology (BIOL 106) OR Human Anatomy & Physiology (BIOL 140) | Introduction to Communication: Presentation & Theory (COMM 110) | Introduction to Health Careers (ICC 104) | Medical Assistant Administrative Skills (MEDO 110) | Medical Terminology (HLTH 121)

Point of Entry

High School Diploma or GED

Getting Started: Apply to ICC | Apply to Health Careers | Paying for College | Career Information: Medical Assistant | Student Information

Certificate of Completion

Medical Office Administrative Assistant (18 credit hours)

Industry Credentials


Employment Information

Medical Office Administrative Assistant $11-15/hr

Certificate of Completion

Medical Assistant (28 credit hours)

Industry Credentials


Employment Information

Medical Assistant$14-17/hr


An Associate in General Studies Degree allows students to combine a broad range of academic courses to suit their specific needs. While it is not designed as a transfer degree, some coursework may fulfill Illinois Articulation Initiative general requirements or transfer to a 4-year institutions. Students who choose this option should work closely with their advisors to determine whether this option meets current and/or future needs.

Essential Skills and Abilities

A medical office assistant must possess capabilities and abilities, including: communication, motor, sensory, problem solving, behavioral skills and professionalism, which are necessary to work in a medical office environment. Reasonable accommodations may be made for some disabilities, in certain areas, but a medical office assistant must be able to perform in the medical office in an independent manner.

The following capabilities and abilities are necessary to meet curriculum requirements and to perform the responsibilities of a medical office assistant:

A. Communication

  • Adequate command of English language and medical terminology, in order to read and retrieve information from lectures, textbooks and other teaching and learning resources
  • Communicate effectively in English with patients, families, and other health care providers, both verbally and in writing
  • Effectively adapt communication for intended diverse needs of audience
  • Interact to establish rapport with diverse population
  • Perform verbal individualized instruction
  • Demonstrate computer literacy skills

B. Motor

  • Squat, bend/stoop, reach above shoulder level, use standing balance, and climb stairs
  • Lift and carry up to 50 lbs., and exert up to 100 lbs. force or push/pull
  • Use hands repetitively; use manual dexterity; sufficient fine motor function
  • Perform CPR
  • Travel to and from academic and clinical sites

C. Sensory

  • Auditory ability sufficient to hear verbal communication from patients and members of the health team; includes ability to respond to emergency signals
  • Visual acuity to acquire information from electronic medical record or written documents

D. Critical Thinking

  • Address problems or questions to the appropriate persons at the appropriate times
  • Adhere to policies and procedures; including, but not limited to safety and infection control
  • Use sound judgment in decision making
  • Function effectively under stress
  • Adapt to changing environment and inherent uncertainties
  • Respond appropriately to emergencies
  • Organize and prioritize patient care needs and job responsibilities

E. Behavioral Skills and Professionalism

  • Adheres to policies and procedures required by academic and clinical settings
  • Adheres to Illinois Central College Medical Office Assistant Program Policies found in the Medical Office Assistant Program Handbook
  • Maintains patient confidentiality and abides by the guidelines set forth in the Health Information Portability and Accountability Act
  • Assume the role of health care team member
  • Function effectively under supervision
  • Accepts criticism and reflects upon provided feedback to improve performance and practice
  • Displays caring and compassion for others