ICC Launches Online Tools for Financial Aid Questions
ICC is partnering with Financial Aid TV (FATV) to offer students new resources for getting their financial aid questions answered. FATV includes an online video library of more than 2,000 searchable videos students and parents can view to find information about personal finance, the financial aid process, and types of financial aid available at the College. Enrollment is now open for spring and summer 2019 semesters. The spring semester begins on Mon., Jan. 14.
ICC also will launch an online virtual assistant or chatbot, named “Cosmo” on Dec. 17. This virtual assistant will interact through an online “chat” system and will access a vast knowledge base to customize its responses. If the chatbot is unable to answer a question, a transcript of the inquiry is sent by email with the student’s contact information to a financial aid office staff member for follow up. Both resources also are mobile-friendly, accessibility compliant, and available on ICC’s financial aid web page, icc.edu/admissions/financial-aid/
“We are excited to offer these new resources, especially during this busy enrollment period. We hope these options promote student self-service and reduce in-person wait times,” said Dean of Enrollment Management Beth McClain.
“The online portal and chatbot are available 24 hours a day, 7 days a week, year-round, so students and parents can use the tools at their convenience – at any time of day or night. Of course, the Financial Aid offices are also available for those who want or need to talk to a live person.”
Hours for the financial aid offices on the East Peoria and Peoria Campuses are listed on the ICC Financial Aid web page at icc.edu/admissions/financial-aid/.
For questions, please contact ICC Financial Aid Office at (309) 694-5311.