Faculty & Staff

PeopleSoft Upgrade Complete :: Important Reminders

During Spring Break last week, the PeopleSoft Upgrade was completed. The upgrade went very well, and there are a few important things you need to know to have the best experience using the upgraded system:

You must clear your browser’s history/cache BEFORE you log in to the new system.
A shortcut to do this in almost any browser is to hold down the Ctrl + Shift keys and then press the Delete key.  This will bring up the appropriate menu, which gives you options to clear your cache.  When clearing your cache, be sure to include your browser history, cookies, and images.  Also, be sure you select “All Time” or “Everything” depending on your browser. Then close the browser and reopen.

  • Things may look slightly different.
    You may notice a slightly refreshed look in the system, although the navigation should look familiar to you, as it is very similar to the previous version.
  • Smartphone users:
    It is recommended that you use the mobile version of PeopleSoft/eServices (mymobile.icc.edu or the MyICC app in the app stores) to access PeopleSoft from your smartphone or tablet.  If you use your smartphone to log in to the desktop version of PeopleSoft, you will have a different experience than you had before. You may see the “Fluid” interface, which is similar to what you see if you log in to the HR system (staffss.icc.edu.)  If you have accessed this and you want to use the desktop version, go to the menu in the upper right corner and select “Navbar.”  When the navigation bar appears, select the “Classic Home” button.
  • If you need assistance:
    • There will be members of the Enterprise Systems staff available today (March 18) and tomorrow (March 19) from 8 am to 1 pm on the East Peoria and Peoria Campuses.
      • East Peoria Campus: Teaching and Learning Center (TLC) – Room 240A
      • Peoria Campus: Student Center Library
    • Or, you may contact the Technology Help Desk at 694-5457 or at hd.icc.edu to report an issue.

Submitted by Enterprise Systems Project Manager Corey Lyons.