The Power of Thriving! An Inside Path to Exceptional Experiences
It’s commonly accepted that service is everyone’s job; however, the key to any organization’s ability to deliver exceptional experiences is squarely in the hands of management. This fun and interactive session will introduce a fresh perspective about the significant influence managers and supervisors have in shaping a service culture. You’ll learn simple yet powerful ways to manage service delivery with a redirected focus, examine current management practices with a fresh eye, and create a thriving work environment that results in genuine, meaningful change and exceptional experiences for everyone.
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