Academics

Customer Service Professional

The mission of the Customer Service Professional certificate is to merge the student’s office/technological skills with the human relations/management skills needed by customer service personnel, so that students may enhance an existing degree program, or may seek to move into a degree program.

Degree

Certificate (Certificate Program)
Total Credit Hours: 31

Program Requirements

Select a course number below to see a course description.

Required Program Courses

Course Name Credit Hours
ACCTG 105
or
BOOKKEEPING/ACCOUNTING I 
or
3
ACCTG 120FINANCIAL ACCOUNTING 4
BUS 100PROFESSIONAL DEVELOPMENT FOR EMPLOYEES 3
BUS 120BUSINESS MATHEMATICS 3
BUS 121PRINCIPLES OF CUSTOMER SERVICE 3
BUS 215LEGAL ENVIRONMENT OF BUSINESS 3
MGMT 113PRINCIPLES OF MANAGEMENT 3
OFACS 132
or
ELECTRONIC SPREADSHEETS 
or
3
OFACS 211INTEGRATED OFFICE PROJECTS 3
OFOCC 111TELEPHONE SKILLS FOR THE OFFICE 1
OFOCC 205FUNDAMENTALS OF RECORDS CONTROL 3
OFOCC 210ADMINISTRATIVE OFFICE PROCEDURES 3
TYPE 121KEYBOARDING/WORD PROCESSING II 3

Recommended Course Sequence

Semester Courses
Fall Semester 1ACCTG 105 or ACCTG 120; BUS 120; TYPE 121; BUS 100; OFOCC 111
Spring Semester 1BUS 121; MGMT 113; OFOCC 205; OFACS 132 or OFACS 211
Fall Semester 2OFOCC 210; BUS 215

Program Contact Information

Business, Legal, and Information Systems Department
Technology Center
Room 205
(309) 694-5558

Illinois Career Cluster

Business, Management and Administration

Career Pathway:
Administrative and Information Support

Gainful Employment Disclosure

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