Frequently Asked Questions

Classes for the 2020-2021 year are being held in four class formats. A majority of instruction, support and services are operating virtually with limited on-campus services. Please visit for more information.

Last Updated on Jan 28, 2020


How do I find out more about the emergency financial aid grants provided by the CARES Act?

View our Cares Act FAQs document for more information related to the emergency financial aid grants to ICC Students provided by the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

HealthCheck 360 (HC 360)

What is HealthCheck 360 and how do we get it?

ICC is utilizing HealthCheck 360, a self-screening tool, to promote the health and wellness of those returning to campus. Students and employees scheduled to be on campus will receive registration information for HC 360 via email. Individuals then register for a daily text or email that will include a link to complete the Daily Symptom Tracker. Individuals will receive a “green light” to come to campus or a “red light” to not come on campus, based upon the screening questions.

How will faculty know students have completed the HealthCheck 360 screening, as required?

Students should show the “green light” given to them by HC 360 upon entrance to the classroom. If students are given a “red light,” they are instructed to stay home. Both the ICC HR Benefits Office and the Dean of Students Office will receive notifications of “red lights” from the system.

For students taking lab courses, will temperatures be taken on campus?

No, temperatures will not be taken onsite. It is the expectation that employees and students will self-monitor and report daily using HC 360.

Health Guidelines

Who do we report to if an on-campus student has or has been exposed to COVID?

Contact your dean and Human Resources at [email protected]. The Illness Decision Matrix will be used to make further decisions.

Where can someone get disposable masks if they don’t have one?

Disposable masks are available on both campuses at the Information Desk and Campus Police.

What do I do if someone isn’t wearing a mask?

Everyone has a responsibility to remind individuals they must wear a mask on campus. Individuals who do not wear a mask will be asked to leave.

  • Student non-compliance should be reported to the Dean of Students using the Student of Concern Reporting Form
  • Employee non-compliance not resolved through the manager should be reported to [email protected].
  • Vendor or visitor non-compliance, or any individual causing a disruption, should be reported to the ICC Campus Police at (309) 694-5111 or through the ICC Rave Guardian App.

Access and Building Use

Where do students need to check-in when arriving on campus?

Only students with appointments in Student Services must check-in at the Information Desk. Students going to class do not need to check-in.

What time will doors be open?

Specific campuses and buildings will have varied hours depending on class schedules. View Maps, Hours, and Parking for more information.

How do I access the campus? Parking? Building access?

View Maps, Hours, and Parking for more information. Access to some buildings is limited and noted with signage.

Who is allowed on campus?

Employees, including all full-time and part-time staff, faculty, administrators, and managers are permitted to enter ICC buildings.

Employees not designated to work on campus:

  • Brief 30 minute or less access is open 8 am to 4 pm Monday through Friday without prior approval.
  • For access exceeding 30 minutes, a schedule must be submitted and approved by a dean or manager. The approved request must be emailed to [email protected] by a dean or manager for authorization. These employees must check in with Campus Police in person at Room 103A or at (309) 694-5223.

Current and prospective students needing to conduct business, attend class or open labs, testing, or attend appointments are permitted to enter ICC buildings.

Visitors are restricted to prospective students and approved vendors/contractors only.

How will campus housing be affected?

Contact campus housing at [email protected] for more information.

Is the CougarPlex still open?

The CougarPlex will be closed until further notice. Please contact [email protected] with questions regarding your membership.

Is the ICC Childcare Center open?

The ICC Childcare Center is closed until further notice.

Will the cafeteria be open for students in housing?

The cafeteria is closed at this time. Residents can contact Campus Housing at (309) 698-2088 or [email protected] for Food Pantry information.

Where are the open computer labs for students? What are the hours? Procedure?

Open computer labs include the Technology Center 210 on the East Peoria Campus and Hickory Hall 127 on the Peoria Campus.

Monday – Thursday: 8 am – 8 pm;
Friday: 8 – 4:30 pm

*Closed after December 14

Students will be spaced at least six feet apart with only 12 computers in use at one time. Designated employees will be monitoring these rooms to ensure capacity limits, students clean their equipment once finished, and any other concerns. Facilities Services will also be cleaning and sanitizing daily.

Is the College cancelling all events?

All college events for the semester, including those sponsored by student organizations or Academic programs are cancelled.


What are the Spring 2021 class formats?

Online Anytime is a traditional online course, providing a convenient, flexible, and student-centered way of learning. Students log in and complete their course assignments day or night, without coming to campus.Online Scheduled is an online class at a scheduled time. Students log in to their class at the scheduled times and participate in live, video-supported classes with their instructor and classmates. This online course format is the most comparable to the face-to-face, on-campus experience.

Hybrid courses will include online lectures and on-campus attendance to complete labs or hands-on experiences. For fall, this will be reserved for courses requiring face-to-face instruction for hands-on learning. The on-campus experience will include social distancing, specific entry and exit points, and personal protective equipment for students and faculty.

Clinical and Internship experiences will continue at the off-campus locations as long as the hosting partner is able.

Is there any change with spring enrollment?

2021 Spring Enrollment will open as scheduled on November 2. Visit MyICC and click on the yellow tile to begin your registration.

What kind of student support and tutoring is available?

Library services and Live Chat virtual support is available 24/7.

Virtual tutoring hours:
Monday – Thursday: 8 am – 8 pm
Friday: 8 am – 4:30 pm
Saturday: 10 am – 4 pm

Smarthinking online tutoring support is available on Blackboard 24/7.

What happens if a student cannot complete a course due to a COVID illness/exposure situation?

A student may request an Incomplete for the course. If an Incomplete is not possible, there are procedures in place to request a medical withdrawal and tuition appeal. Contact Enrollment Services for assistance.

How do I contact an adviser?

Please contact [email protected] for more information.

Will my internship, apprenticeship or clinical continue?

Please contact your instructor or dean’s office.

How will placement testing be available?

Please contact the Testing Center at [email protected] for testing information.

How will students with disabilities be accommodated in the new alternative delivery?

Students should contact Access Services at [email protected]

How are international students affected?

Students should contact the International Support office with questions at [email protected]


Are athletic events cancelled?

Please contact [email protected] with further questions.