Official help resources for Blackboard Collaborate Ultra:
These brief tutorial videos show the basics of using the Bb Collaborate Ultra interface.
Live 24/7 Technical Support is available for Blackboard Collaborate at the Blackboard Collaborate website. If you are experiencing technical difficulties with Blackboard Collaborate, the Blackboard Collaborate support site has options for submitting a support ticket, or talking live with a technical support representative through text chat or by phone.
At ICC, Blackboard Collaborate Ultra is a separate service from our Blackboard Learn environment. In order to use Blackboard Collaborate, ICC Faculty or Staff members can contact the Teaching and Learning Center to make the arrangements–you will need to be given a moderator account username and password.
Moderators for Blackboard Collaborate Ultra can sign in here:
Once signed in, you can schedule a Blackboard Collaborate Ultra session by following the instructions provided in these help materials:
When you have created your new session, a Guest Link will be generated. Email the guest link to your participants, or embed it into your Blackboard site. Anyone who clicks the link will be able to access the Blackboard Collaborate Ultra session.
Blackboard Collaborate Ultra’s Application Share feature allows the presenter to broadcast other applications or their entire computer desktop to the session participants. At the present time, in order to use the Application Share feature, you will need to use the Google Chrome browser. When the presenter attempts to use Application Share for the first time, they will be prompted to install the Chrome “Desktop Sharing” extension. Participants can view what is being shared using other browsers, but the presenter will need to use Google Chrome if they wish to use the Application Share feature.
When signed into the Bb Collaborate Ultra Scheduler (at us.bbcollab.com), you will find a “Back to original experience” link in the bottom left corner of the page that you can use to switch over to the original version of Blackboard Collaborate. Likewise, when signed into the moderator controls for the original version (at sas.eluminate.com) you will find a “Back to Collaborate Ultra experience” link at the bottom of the page.
ICC faculty and staff who are interested in using Blackboard Collaborate, please contact the Teaching and Learning Center staff for more information or training: (309) 694-8908 or [email protected].