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The Power of Thriving! An Inside Path to Exceptional Experiences

Wed, Aug 16 @ 1:00 pm - 2:30 pmEast Peoria Campus, Academic Building 210A

It’s commonly accepted that service is everyone’s job; however, the key to any organization’s ability to deliver exceptional experiences is squarely in the hands of management. This fun and interactive session will introduce a fresh perspective about the significant influence managers and supervisors have in shaping a service culture.  You’ll learn simple yet powerful ways to manage service delivery with a redirected focus, examine current management practices with a fresh eye, and create a thriving work environment that results in genuine, meaningful change and exceptional experiences for everyone.