Medical Office Administrative Assistant

The medical office assistant usually works in a physician’s office, but the training is so varied that job opportunities are available in hospitals, pharmacies, insurance companies, long-term care facilities or other health care organizations. As a medical office assistant you are often the office’s “face to the public.”

You probably will set up office appointments, greet patients when tey arrive, and screen telephone calls. You also may be involved with the “business side” of the office. Some duties you may perform include basic bookkepping, maintaining or transcribing medical records, completing medical forms, and ordering equipment and supplies.

Local Salaries

Beginning medical office assistants earn approximately $9 to $10 per hour.

Degree

Certificate (Certificate Program)
Total Credit Hours: 26

Program Requirements

Select a course number below to see a course description.

Required Program Courses

Course Name Credit Hours
BIOL 106
or
HUMAN BIOLOGY 
or
4
BIOL 140 HUMAN ANATOMY AND PHYSIOLOGY  4
BUS 100 PROFESSIONAL DEVELOPMENT FOR EMPLOYEES  3
ENGL 125 BUSINESS COMMUNICATIONS  3
HEOCC 112 INTRODUCTION TO PHARMACOLOGY  2
HLTH 121 MEDICAL TERMINOLOGY  2
MEDO 110 MEDICAL ASSISTANT ADMINISTRATIVE SKILLS  4
MEDO 112 MEDICAL OFFICE COMPUTER SKILLS  2
MEDO 122 MEDICAL OFFICE ADMINISTRATIVE PRACTICUM  3
TYPE 120 KEYBOARD/WORD PROCESSING I  3

* Underlined courses may be completed prior to admission into program.

Medical Office Administrative Assistants are specifically educated to work in ambulatory settings performing administrative duties. The administrative program develops such necessary skills as arranging patient appointments, communicating with the public in person and by telephone, basic bookkeeping, ordering equipment and supplies, and completing medical forms. This program is a 9 month certificate, non-accredited program.

Recommended Course Sequence

Semester Courses
Fall Semester 1MEDO 110; MEDO 112; ENG 125; TYPE 120
Spring Semester 1MEDO 122; BIOL 106 or BIOL 140; HLTH 121; HEOCC 112; BUS 100

Program Contact Information

Health Careers Department

Peoria Campus, Cedar 105

(309) 690-7530

Illinois Career Cluster

Health Science

Career Pathway:
Health Informatics

Gainful Employment Disclosure

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Essential Skills and Abilities

A medical office assistant must possess capabilities and abilities, including: communication, motor, sensory, problem solving, behavioral skills and professionalism, which are necessary to work in a medical office environment. Reasonable accommodations may be made for some disabilities, in certain areas, but a medical office assistant must be able to perform in the medical office in an independent manner.

The following capabilities and abilities are necessary to meet curriculum requirements and to perform the responsibilities of a medical office assistant:

A. Communication

  • Adequate command of English language and medical terminology, in order to read and retrieve information from lectures, textbooks and other teaching and learning resources
  • Communicate effectively in English with patients, families, and other health care providers, both verbally and in writing
  • Effectively adapt communication for intended diverse needs of audience
  • Interact to establish rapport with diverse population
  • Perform verbal individualized instruction
  • Demonstrate computer literacy skills

B. Motor

  • Squat, bend/stoop, reach above shoulder level, use standing balance, and climb stairs
  • Lift and carry up to 50 lbs., and exert up to 100 lbs. force or push/pull
  • Use hands repetitively; use manual dexterity; sufficient fine motor function
  • Perform CPR
  • Travel to and from academic and clinical sites

C. Sensory

  • Auditory ability sufficient to hear verbal communication from patients and members of the health team; includes ability to respond to emergency signals
  • Visual acuity to acquire information from electronic medical record or written documents

D. Critical Thinking

  • Address problems or questions to the appropriate persons at the appropriate times
  • Adhere to policies and procedures; including, but not limited to safety and infection control
  • Use sound judgment in decision making
  • Function effectively under stress
  • Adapt to changing environment and inherent uncertainties
  • Respond appropriately to emergencies
  • Organize and prioritize patient care needs and job responsibilities

E. Behavioral Skills and Professionalism

  • Adheres to policies and procedures required by academic and clinical settings
  • Adheres to Illinois Central College Medical Office Assistant Program Policies found in the Medical Office Assistant Program Handbook
  • Maintains patient confidentiality and abides by the guidelines set forth in the Health Information Portability and Accountability Act
  • Assume the role of health care team member
  • Function effectively under supervision
  • Accepts criticism and reflects upon provided feedback to improve performance and practice
  • Displays caring and compassion for others